Returns, Refunds & Complaints at Flower Delivery Hackney

Our Commitment to Quality Flowers in Hackney

At Flower Delivery Hackney, we take great pride in being your trusted local florist, delivering fresh and vibrant floral arrangements to households and businesses across Hackney. We stand by the quality of our flowers with a strong Fresh Flowers Guarantee, ensuring every delivery meets your expectations for beauty, freshness, and longevity.

Fresh Flowers Guarantee

Your satisfaction with the freshness of our blooms is our top priority. Every bouquet is hand-selected and arranged by our skilled florists to guarantee freshness for a minimum of 5 days from delivery, provided the flowers are cared for according to the instructions included with your arrangement. Should you have concerns regarding the freshness or condition of your flowers, please review the details below.

Damaged or Wilted Flowers on Arrival

While we take every precaution to ensure your flowers arrive in perfect condition, occasionally transit issues may cause damage or premature wilting. If your flowers arrive damaged or significantly wilted, please contact us within 24 hours of delivery. To help us resolve the issue swiftly, please provide clear photographs of the arrangement as it arrived. This helps us assess the situation and find the best solution for you.

Refunds & Replacements

If your flowers are damaged on arrival or do not meet our Fresh Flowers Guarantee, you may be eligible for a refund or replacement. Here is how we handle such situations:

• Replacement: In most cases, we will arrange for a prompt replacement of your bouquet, delivered at a time that is convenient for you within Hackney.
• Refund: If a replacement is not suitable, or you prefer a refund, this can be processed back to your original payment method.
• Eligibility: Please notify us within 24 hours of delivery regarding any issues with damaged or wilted flowers and within the 5-day freshness window for concerns about longevity. Photographic evidence may be required to process your claim.

Complaints Process

Your feedback is invaluable in helping us maintain our high standards as a dedicated florist in Hackney. If you are not fully satisfied with your flowers or the service provided, please follow these steps:

1. Contact our customer support team with details of your order and your concern. Include photos if applicable.
2. Our team will review your complaint promptly and respond within two working days with a resolution or update.
3. We will work to resolve your issue, offering a replacement, refund, or other suitable solution as appropriate.

We treat all complaints seriously and strive to ensure every customer feels valued and satisfied with our service.

Why Choose Flower Delivery Hackney?

As a trusted local florist, we are proud to serve the Hackney community, including local families, offices, and businesses. Every arrangement we send is a reflection of our care and commitment to quality. If you ever have concerns about your delivery, please reach out — your confidence in our flowers and service means everything to us.

Thank you for choosing Flower Delivery Hackney for your special moments and everyday floral needs.