These Terms & Conditions (hereafter referred to as "Terms") govern the online sale and delivery of flowers and related products by Flower Delivery Hackney to customers in Hackney and the surrounding areas. Please read them carefully before placing an order through our website. By using our website and placing an order, you agree to these Terms, which are designed to ensure a smooth and transparent transaction for both parties.
Our online ordering process is crafted to make flower delivery across Hackney convenient and straightforward. To order flowers, you must browse our online catalogue, select your desired bouquet or arrangement, choose delivery details (including date and address in Hackney or adjoining areas), and proceed to checkout.
Upon submitting an order, you will receive an order confirmation via the website and/or an automated message. Please check all order details carefully. Should you identify an error (such as the delivery address or product selection), you must contact us promptly. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product unavailability, payment issues, or violation of these Terms.
Your order constitutes an offer to purchase our products. Acceptance of your order, and formation of the contract between you and Flower Delivery Hackney, occurs when we dispatch the products and confirm shipment. We may decline your order for reasons such as lack of availability, inability to authorise payment, or suspected fraud. If this happens, we will notify you as soon as possible and refund any money paid.
All products are subject to availability. While we strive to display the most accurate stock status, flowers are seasonal and availability can change. In the event that the specific flowers or items you ordered are unavailable, we reserve the right to substitute with items of equal or greater value and quality. Such substitutions will be made at our discretion to ensure timely delivery across Hackney and the surrounding area. If a significant change is necessary, we will attempt to contact you before processing the order.
Every effort is made to ensure flowers arrive fresh, vibrant, and as pictured. However, slight variations may occur due to natural differences and stock fluctuations. All bouquets and arrangements are hand-crafted by experienced florists, meaning compositions may differ slightly from website images.
Flower Delivery Hackney offers scheduled and same-day delivery services across Hackney and certain neighbouring locations. Delivery areas, charges, and timings are detailed at checkout and throughout the website. Every reasonable effort will be made to deliver your flowers on the requested date and within agreed time frames.
Delivery will be deemed fulfilled when your flowers are delivered to the address provided in your order. If the recipient is unavailable, flowers may be left with a neighbour, delivered to a safe place, or redelivered—at our discretion and dependent on local regulations and logistics. Any additional delivery attempts may incur further charges. You are responsible for providing an accurate and complete delivery address.
Payment is required in full at the time of order placement. We accept all major UK debit and credit cards, as well as select online payment methods as indicated during checkout. Payment details are securely processed; we do not store card information.
Your order will not be processed or dispatched until payment has been successfully received and authorised. All prices are stated in pounds sterling (£) and include VAT at the applicable rate unless otherwise stated.
Flower Delivery Hackney endeavours to ensure that all prices on the website are accurate. However, errors may occur, and we reserve the right to amend prices at any time. Promotional offers and discounts may be subject to additional specific terms and conditions, and are valid for a limited period or while stocks last.
If you wish to cancel or amend your order, you must notify us as soon as possible. Orders can only be cancelled or modified before preparation and dispatch. For same-day or imminent deliveries within Hackney, cancellations or amendments may not be possible once the order is in progress. If you successfully cancel your order in time, a full refund will be processed using your original payment method.
After an order has been prepared or dispatched, cancellations are not accepted due to the perishable nature of flowers. For non-perishable additional products (such as vases or gifts), consumer statutory rights apply, and returns may be subject to specific conditions.
Due to the perishable nature of flowers, returns are generally not accepted. However, if your flowers arrive damaged or of unsatisfactory quality, please contact us within 24 hours of receipt, including photographic evidence, and we will review your case. Where appropriate, we will offer a replacement or a refund at our discretion. Refunds will be processed within 7 working days and credited to your original payment method.
Flower Delivery Hackney is committed to delivering high-quality fresh flowers as ordered. Our liability is limited to the value of the products supplied. We are not liable for any indirect, incidental, or consequential damages, or losses that were not reasonably foreseeable at the time of contract formation.
We do not accept liability for:
Nothing in these Terms excludes or limits liability for death or personal injury resulting from our negligence, or for fraud or fraudulent misrepresentation, or any other liability which may not be excluded under English law.
All content on the Flower Delivery Hackney website, including images, text, product designs, and branding, are the property of Flower Delivery Hackney or its licensors. You may not reproduce, copy, or reuse any content for commercial purposes without express written permission.
We respect your privacy and are committed to protecting your personal data. All information provided during the ordering process will be handled in accordance with our Privacy Policy and applicable data protection laws. We use secure technology and never sell or disclose your data to third parties except where necessary to fulfil your order or comply with legal obligations.
By ordering from Flower Delivery Hackney, you affirm that you are at least 18 years of age and legally eligible to enter into a contract. You agree to provide accurate and current information during the order process, and not to use the service for any unlawful or fraudulent purpose.
If you are dissatisfied with any aspect of our service, please contact us promptly so we can address your concerns. We aim to respond to all complaints within 3 working days and resolve issues as smoothly as possible.
These Terms, and any contract formed between you and Flower Delivery Hackney, are governed by English law. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If a court holds any provision of these Terms invalid or unenforceable, the remaining provisions will continue in full force and effect.
We reserve the right to amend these Terms at any time. Changes will be posted on our website, and your continued use of the site or service following such changes constitutes acceptance of the revised Terms. It is your responsibility to check the Terms regularly.
These Terms, together with details provided during order placement and any additional specific Service policies on the site, constitute the entire agreement between you and Flower Delivery Hackney regarding use of the website and online flower delivery services in Hackney and surrounding areas.
These Terms & Conditions apply to all customers ordering flower delivery to Hackney and the surrounding areas as specified on our website. By placing an order, you confirm you have read, understood, and accepted these Terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hackney, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hackney.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
